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This blog post provides an Augusta Precious Metals BBB review, detailing their rating and what it signifies for investors.

Augusta Precious Metals BBB Review

Disclaimer: This website and its content are for informational purposes only and is not financial advice.

Augusta Precious Metals has an A+ BBB rating and consistently high customer reviews (4.9/5 stars), with very few complaints, highlighting their focus on customer education and transparency.

The Importance of the BBB

Choosing a gold IRA company requires careful consideration. You want to secure your financial future with precious metals, but you also need to be sure you're working with a trustworthy and reputable firm.

If you're exploring your options, you've likely come across Augusta Precious Metals. And if you're doing your due diligence, you're probably searching for information like augusta precious metals bbb to understand their reputation.

Understand the Role of the Better Business Bureau

The Better Business Bureau is a non-profit organization that helps consumers find and recommend businesses, brands, and charities. They collect and provide business accreditation information, alerts, and reviews from both customers and the businesses themselves.

A company's BBB rating reflects the Bureau's opinion of how the business is likely to interact with its customers, based on complaint history, time in business, type of business, government actions, and other factors.

Company Overview

Augusta Precious Metals, founded in 2012 and headquartered in Beverly Hills, California, has established itself as a leading provider of gold and silver IRAs and direct precious metals purchases. The company's core mission is to empower and educate American retirement savers about diversifying their portfolios with physical gold and silver.

Augusta Precious Metals emphasizes a transparent, no-pressure sales approach, focusing on providing clients with the economic education necessary to make informed decisions about their financial futures.

They distinguish themselves through a commitment to lifetime customer support, ensuring clients have ongoing access to their dedicated teams even after their initial investment. The company works with leading self-directed IRA custodians and secure depositories to facilitate the compliant storage of precious metals.

Augusta Precious Metals BBB Reviews

Augusta Precious Metals boasts an A+ rating with the Better Business Bureau, the highest possible rating, and has maintained this impressive standing for many years. This A+ rating signifies Augusta Precious Metals' strong commitment to resolving customer issues, operating with transparency, and adhering to BBB's standards for trust.

The company's BBB profile shows a remarkable record of very few complaints, and those that have been filed are typically resolved promptly and and to the customer's satisfaction. This proactive approach to customer service is a hallmark of Augusta Precious Metals.

Here are some Augusta Precious Metals BBB Reviews as well as Responses from Augusta Precious Metals:

Here Are Some Highly Positive Reviews:

Brett S | 5 Stars | Date: 05/07/2025 : "Very knowledgeable staff great people to work with you and your portfolio."
Augusta Precious Metals Response 05/09/2025 : *****, its great to hear you had a positive experience with the team at Augusta Precious Metals. Were always glad to support those preparing for retirement and help them explore precious metals IRAs. Thanks for the kind words.Sincerely,***** *******, CEO

Art A | 5 Stars | 04/17/2025 : I bought gold & silver from Augusta in 2018. I frequently call to check the resale value. Augusta had been very helpful & responsive. I wanted to sell some silver. I did not know what to expect. I went through Augusta buyback process. They made it very easy and helpful. ************* provided excellent service.
Augusta Precious Metals Response | 04/18/2025 : Thank you for sharing your experience, Art. I'm glad ****** and **** were able to make the buyback process smooth, and it's really nice to hear youve found Augusta Precious Metals helpful over the years. Its a privilege to support people exploring long-term savings (like you) at every step.Sincerely,***** *******, CEO

Here Are Some Resolved Inquiry/Minor Issues

Edward M | 3 Stars | 06/29/2024 : Wow, I was really hoping to open an account with you. I have an old *** account my employer dropped and no longer uses, because they went with another company, with $10,000 in it and was hoping to transfer it to you. I'm looking for a **** gold *** that I can make monthly after tax donations to and after doing research, I really thought I had found the right fit. That is until I visited your website and the chat representative told me I needed a minimum of $50,000 to open an account. Not everyone has $50,000 to plop into a new account. Oh well, so much for trying to start a new *** account with **********************. Guess I'll just keep looking. I gave 3 stars only because everything else I learned about your company seemed worth it.
Augusta Precious Metals Response |07/16/2024 : ****************. We are sorry we couldn't take your order. The minimum of $50,000 is important -- it helps us guarantee the lowest prices in the industry, which includes free shipping and free insurance. Other companies that allow orders of less than $50,000 are likely to charge more than we do and they also sometimes charge for shipping and insurance. If you are able to reach the minimum in the future and are still looking for a gold IRA provider, please let us know. We would like to help.Sincerely,*************************, CEO

Elvin D | 4 Stars | 02/01/2024 : I would recommend anyone new to the process and considering a self-directed gold *** to participate in Augusta Precious Metals' web conference. It is informative and concise. I did not feel any sales pressure and was able to pause and ask as many questions as needed to get clarity. This is not the only firm that I have been researching but has thus far been the clearest regarding their process and fee structure.
Augusta Precious Metals Response | 02/15/2024 : Hello, *****: That is great to hear ... thanks very much for your compliments of the team. "No pressure" is our motto from start to finish. We also want you to know we will be available for the entire life of your account. Let us know how we can help.*********,*************************, CEO

These examples illustrate Augusta Precious Metals' consistent approach to customer service, characterized by a focus on education, transparency, and prompt resolution, which is why their BBB profile is consistently strong.

Augusta Precious Metals Pros and Cons

As with any financial service provider, Augusta Precious Metals has its strengths and considerations:

Pros:

Exceptional Reputation: Consistently high ratings and overwhelmingly positive reviews across multiple independent platforms, including an A+ BBB rating.
Strong Educational Focus: Provides extensive educational resources, including webinars with a Harvard-trained economist, to empower investors.
Transparent Pricing: Clear and upfront about all fees, with no hidden costs.
No High-Pressure Sales: Known for a consultative and educational approach, allowing clients to make decisions without feeling rushed.
Lifetime Customer Support: Offers ongoing support for the life of your account.
Dedicated Account Representatives: Each client receives personalized assistance from a dedicated specialist.
Seamless Process: Simplifies the setup of precious metals IRAs, handling much of the paperwork.
IRA-Approved Metals: Offers a wide selection of IRS-approved gold and silver products.

Cons:

High Minimum Investment: The $50,000 minimum investment requirement may be prohibitive for some smaller investors.
Limited Product Range: Primarily focuses on gold and silver, with less emphasis on other precious metals like platinum or palladium for direct purchase (though IRA-eligible options may be available).

Updated May 13th, 2025

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Minimum Investment

Augusta Precious Metals requires a minimum investment of $50,000 for setting up a gold or silver IRA. This higher minimum positions them as a premium provider often catering to more serious retirement investors looking to diversify a substantial portion of their savings.

Key Requirements for Augusta Precious Metals

Augusta Precious Metals is particularly well-suited for:

Retirees or Near-Retirees: Individuals nearing or in retirement who are looking to protect and diversify their existing retirement savings.
Investors with $50,000+ to Invest: Given their minimum investment requirement, Augusta Precious Metals is ideal for those with significant capital they wish to allocate to precious metals.
Individuals Seeking Education and Transparency: Those who value a clear, no-pressure educational approach to understanding precious metals investing.
Long-Term Savers: Investors focused on long-term wealth preservation and hedging against inflation and economic instability.
Those Desiring White-Glove Service: Clients who appreciate personalized attention, dedicated support, and a smooth, guided process.
Investors Prioritizing Reputation: Individuals who place a high value on a company's strong reputation, positive customer reviews, and high ratings from independent consumer protection agencies.

Overview of Reviews from Various Platforms

Augusta Precious Metals consistently receives stellar reviews across a multitude of independent platforms, reflecting a strong and consistent track record of customer satisfaction:

Better Business Bureau (BBB): As discussed, Augusta Precious Metals holds an A+ rating with the BBB and maintains an impressive customer review rating, typically around 4.9 out of 5 stars based on around 82 reviews as of Jun 2nd, 2025.
TrustPilot: On TrustPilot, Augusta Precious Metals frequently boasts a perfect 4.8 out of 5-star rating, based on 189 verified customer reviews. This platform often highlights the company's professionalism and ease of process.
Business Consumer Alliance (BCA): Augusta Precious Metals has an AAA rating with the BCA based on 105 reviews, their highest possible rating, indicating an excellent track record of customer satisfaction and ethical business practices.
ConsumerAffairs: Augusta Precious Metals is a highly rated and authorized partner on ConsumerAffairs, typically holding a 4.9 out of 5-star rating and 149 reviews based on numerous positive customer experiences.
Google Reviews: On Google My Business, Augusta Precious Metals maintains a very high average rating, often around 4.9 out of 5 stars from about 551 reviews with customers praising their service and educational focus.

This widespread positive feedback across various reputable review sites underscores Augusta Precious Metals' commitment to providing a high-quality experience for its clients.

How to Open a Gold IRA or Silver IRA with Augusta Precious Metals

Opening a precious metals IRA with Augusta Precious Metals is designed to be a straightforward and supported process:

Request Your Free Gold IRA Kit: Begin by requesting Augusta Precious Metals' free Gold IRA information kit. This comprehensive guide provides essential details about precious metals IRAs, the economic landscape, and Augusta Precious Metals' services.
Attend a One-on-One Web Conference: You'll have the opportunity to participate in a private web conference with a Harvard-trained economist. This session is designed to educate you on the economy, how precious metals fit into a retirement strategy, and clarify any questions you may have, all without sales pressure.
Choose Your Precious Metals: Work with Augusta Precious Metals' order desk to select the IRA-eligible gold and silver products that align with your investment goals. They will guide you through the available options and pricing.
Set Up Your Self-Directed IRA Account: Augusta Precious Metals will help you set up a self-directed IRA account with a reputable custodian, such as Equity Trust Company, which is a leading provider in this space. They will assist with all necessary paperwork.
Fund Your Account: You can fund your new precious metals IRA by rolling over funds from an existing 401(k), traditional IRA, Roth IRA, or other retirement accounts. Augusta Precious Metals' IRA processing department will guide you through this rollover process, ensuring it's done correctly and compliantly with IRS regulations.
Purchase Your Metals: Once your account is funded, Augusta Precious Metals will finalize your order and purchase the chosen gold and silver on your behalf.
Secure Storage: Your precious metals will be securely shipped to an IRS-approved, secure depository, such as the Delaware Depository. You will not take physical possession of the metals, as this is required for maintaining the IRA's tax-advantaged status.
Lifetime Account Support: After your IRA is set up, you gain access to Augusta Precious Metals' lifetime support team for any future questions, additional purchases, or assistance with distributions.

Fees and Commissions for Augusta Precious Metals

Augusta Precious Metals is transparent about its fees, which generally include:

Account Setup Fee: A one-time fee, typically around $50.
Annual Custodian Fees: These fees are charged by the IRA custodian (e.g., Equity Trust Company) and usually range from $100 to $125 per year.
Annual Storage Fees: These fees are charged by the secure depository for storing your precious metals. For non-segregated storage at a facility like the Delaware Depository, it's typically around $100 per year. Segregated storage, where your metals are stored separately from others, may incur a slightly higher fee.
Transaction Costs: Augusta Precious Metals does not charge sales commissions. Their profit is typically incorporated into the spread between the wholesale and retail price of the metals. They cover shipping and insurance costs on qualifying purchases.
Wire Transfer Fees: May apply for certain transactions, typically around $25-$50.

It's important to note that Augusta Precious Metals may offer promotions that waive some of these fees for a period, particularly for qualifying larger accounts. They are committed to providing a clear fee sheet upfront so clients know exactly what to expect.

Free Gold IRA Investing Kit

For those interested in learning more, Augusta Precious Metals offers a comprehensive and free Gold IRA Investing Kit. This kit is a valuable resource for understanding the nuances of precious metals IRAs and can be requested directly from their website. It includes educational materials, a guide to setting up your account, and details about their services.

IRA Eligible Metals and Coins

For precious metals to be held within an IRA, they must meet specific IRS fineness (purity) requirements. Augusta Precious Metals ensures that all products offered for IRAs meet these strict standards. Generally, this includes:

Gold: Must be 99.5% pure (.995 fineness), with the exception of American Gold Eagle coins, which are 91.67% pure.
Silver: Must be 99.9% pure (.999 fineness).
Platinum and Palladium: Must be 99.95% pure (.9995 fineness).

Examples of IRA-eligible coins and bars often available through Augusta Precious Metals include:

American Gold Eagles
Canadian Gold Maple Leafs
American Gold Buffaloes
Austrian Gold Philharmonics
American Silver Eagles
Canadian Silver Maple Leafs
Austrian Silver Philharmonics
Various gold and silver bullion bars from approved refiners.

Collectible coins or numismatic items generally do not qualify for inclusion in a precious metals IRA.

Company Assurance & Safety

Augusta Precious Metals demonstrates strong reliability and security through several key aspects:

Long-Standing Reputation: Operating since 2012, they have built a solid and consistent reputation over more than a decade.
High Ratings and Accreditations: Their A+ BBB rating, AAA BCA rating, and overwhelmingly positive reviews across multiple platforms are strong indicators of reliability.
IRS Compliance: They ensure all precious metals IRAs are set up and maintained in strict accordance with IRS regulations, using approved custodians and depositories.
Secure Storage Partnerships: Augusta Precious Metals partners with highly secure and insured depositories, such as the Delaware Depository, which offers state-of-the-art security measures and insurance.
Transparent Processes: Their commitment to clear communication, upfront pricing, and detailed educational resources fosters trust and reduces potential misunderstandings.
No Pressure Sales Philosophy: This approach minimizes the risk of clients making hurried or uninformed decisions, enhancing overall security and satisfaction.

Augusta Precious Metals Service Details

Supported Language: English
Business Hours (working days): 6 a.m. to 4 p.m. Pacific Standard Time.
Email Response Time (working days): Generally within 1-2 hours.
Phone Support: Yes
Personalized Account Manager: Yes

What the BBB Rating Doesn't Tell You

It's also important to understand what the BBB rating does not guarantee. While a good rating is a positive sign, it doesn't mean a company is flawless. Customer experiences can vary, and even highly-rated companies can occasionally face challenges. Therefore, it's wise to consider the Augusta Precious Metals BBB information in conjunction with other research, such as reading reviews from other independent sources and speaking directly with representatives from the company.

Key Takeaways

When evaluating a company for a significant financial commitment like a precious metals IRA, due diligence is essential. The consistent and overwhelmingly positive Augusta Precious Metals BBB profile, coupled with strong ratings from other reputable consumer watchdogs like TrustLink, BCA, ConsumerAffairs, and Google Reviews, speaks volumes about their commitment to customer satisfaction and transparent business practices.

Their emphasis on investor education, personalized lifetime support, and a no-pressure sales approach makes them a strong contender for those looking to diversify their retirement savings with physical gold and silver. While the $50,000 minimum investment might be a consideration for some, for serious investors seeking a reliable and educational partner in the precious metals market, Augusta Precious Metals presents a compelling option.

For more information, you can visit their official website, contact their team, or request their free Gold IRA Investing Kit.

Website URL: augustapreciousmetals.com
Phone Number (New Customers): (800) 700-1008
Email (Customer Care): support@augustapreciousmetals.com
Address: 9454 Wilshire Blvd #300, Beverly Hills, CA 90212
Free Gold IRA Kit Link: Request your Free Gold IRA Kit from Augusta Precious Metals directly on their website.

Augusta Precious Metals FAQs

Is Augusta Precious Metals a legitimate company?

Yes, Augusta Precious Metals is highly legitimate. Their consistent A+ rating with the Better Business Bureau, which is the highest possible, signifies a strong commitment to ethical business practices and resolving customer concerns. This rating, coupled with positive reviews across various independent platforms, provides strong evidence of their credibility and reliability in the precious metals IRA industry.

Where will my precious metals be stored if I open an IRA with Augusta Precious Metals?

For an IRA, your precious metals must be stored in an IRS-approved, secure depository. Augusta Precious Metals partners with reputable facilities like the Delaware Depository. You cannot store IRA-held metals at home; they must be kept in a third-party, insured facility to maintain the tax-advantaged status of your IRA.

What are the Minimum Order Requirements of Augusta Precious Metals?

Augusta Precious Metals requires a minimum investment of $50,000 to open a precious metals IRA. This minimum helps ensure they are serving clients who are serious about diversifying a significant portion of their retirement savings with physical gold and silver.

If you would like to open a Gold IRA, I recommend Augusta Precious Metals. Their commitment to transparency, high-quality service, and client education makes them a top choice.

Visit Augusta Precious Metals

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By Jordan McCaleb, Precious Metals Investment Researcher